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Refunds and Exchanges: Must follow the given procedures.

If you want to return Please follow the steps below.

  • Contact the Call Center 02-751-9360 # 602. (Open Monday - Friday from 9:00 to 17:00 hrs.) Or E-mail: johnsonmkt@johnsonfitness.com. To identify the reason for return and purchase order number.
  • Our staff will review your order information and respond within 3 days to request authorization to return or request additional documents.
  • If the request is approved Please wrap to prevent damage and attached documents with signatures sent back to us.
  • When we get out of your check and send it back to the original name is submitted. It takes around 7 working days.

** Customers are responsible for the freight yourself. If you receive damaged goods, call us immediately. **

Conditions for refund

  • Product damage can not change the product.
  • Defective products can be returned for a refund within 7 days from the date of installation to. serviceth@johnsonfitness.com
  • Defective goods must be returned in original condition, unused and in original packaging with all documents and sales receipts.
  • Can be refunded only when cash is paid on the purchase.
  • Refunds will be made directly to the credit card account of the cardholder.

** If the product is damaged. **

After they arrive, make sure that the product has been damaged during shipping or not. If the product is damaged Please contact us immediately transport officer at Call Center 02-715-0465-7 (Monday - Friday, excluding public holidays from 9:00 to 17:00 hr"&"s.) And specify the order and details of the damage.