• Returns and Exchanges

    If you wish to return an item purchased by Johnson Health Tech , please follow the steps below.

    1. Contact the Call Center 02-751-9360 # 602. (Monday – Friday Except public holidays 9:00 am to 17:00 am ) or johnsonmkt@johnsonfitness.com. To indicate your purpose to return an item and the tracking number for every order.
    2. Our staff will verify and ordering information. Contact you within 1-3 business days to notify for return approval or request additional documents.
    3. If the purpose of your approval. Please send back to us. You should wrap the product carefully to prevent further breakage and attach the document to be returned along with your signature.
    4. When we receive the item back from you. We will arrange a replacement order and refund the product. We will issue checks in the name of order and sent to the address for the sending of the bill that you provide to us. This will take about 3-7 business days.

    Sorry, we cannot refund shipping costs for you. If you receive damaged goods, please contact us immediately.

    ** Please note that the refund can only be made if it applies to the condition below.

    1. we accept refund for defective product only. The exchange or replacement cannot be made due to Thai Customs regulation.
    2. Defective product can be returned for refund if notification has been given within 30 days of date of purchased to (johnsonmkt@johnsonfitness.com).
    3. The defective product must be returned in its original conditions,unworn or unused, and in its original packaging with sales receipt and all related traveling documents.
    4. Monetary refund can be made if the product is purchased in cash.
    5. Credit refund will be made directly to card holder’s account.

    Damaged goods

    After the parcel is arrived, please check the box once the product is damaged in transit or not. Please note that the packaging intact tear of the product arising from shipping are common. If the product is damaged, please contact us immediately at Call Center 02-715-0465-7 (Monday – Friday. Except public holidays 9:00 am to 17:00 am) and identify your order and contact you

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